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April’s community call: Community/Customer Relationship Management platforms

Our April call will focus on the pros and cons of various Community/Customer Relationship Management (CRM) platforms, and what a “perfect” community relationship management platform might look like.

We’ll hear from three members of our community of practice who are using different tools, and spend some time brainstorming to create a requirements document of all the things we’d like to be able to do as community managers with a similar platform.

Join us via Zoom on Wednesday, 20 April at 11am US EDT / 3pm UTC.

Add to your calendar: iCal | Google

This month we’re taking a look at how you can use CRMs to support community management. Image credit: CSCCE

Welcome to Adrienne Gauthier – CSCCE’s new Trainer and Learning Program Manager

This week we welcomed Adrienne Gauthier to the CSCCE team. She joins us as our new Trainer and Learning Program Manager, and will be working to help us expand our portfolio of professional development offerings and devise programmatic pathways through them for the range of STEM community managers that we support. In this blog post, find out a little bit more about Adrienne, and why we’re so excited to have her on board!

About Adrienne

Adrienne is an instructional design expert who comes to us from Dartmouth College, where she spent almost a decade working with STEM faculty to design courses for undergraduate learners. Through consultations, thought-partnership, collaboration, and faculty development workshops and events, she shared and promoted a learner-focused and inclusive teaching philosophy. During her time at Dartmouth, she was the program manager for the Learning Fellows Program, supporting and guiding faculty and undergraduate peer learning mentors in collaborative learning environments.

March’s Community Call Recap: Community manager roles in STEM

The March community call focused on the different forms that community manager (CM) roles take across the STEM ecosystem. The agenda included presentations and reflection questions to guide the conversation, which covered career paths, professional development, and common challenges.

To kick off the meeting, Lou Woodley spoke about CSCCE’s research program, highlighting our newest resource-creation project: STEM Community Manager Case Studies. Malin Sandström (International Neuroinformatics Coordinating Facility) and Elisha Wood-Charlson (Lawrence Berkeley National Laboratory) then described work they performed as CSCCE Community Engagement fellows to characterize CM positions. This work will feed into a new CSCCE working group, which will launch in April and continue studying scientific community manager roles.

CSCCE team trains eLife Ambassadors: Empowering community champions in STEM

The CSCCE training team took to the virtual road in mid-March to work with the current cohort of eLife Ambassadors. In two, 90-minute sessions tailored to the eLife Ambassadors program, Lou Woodley and Camille Santistevan are sharing best practices and actionable tactics for STEM community engagement.

About the eLife Ambassadors

The eLife Ambassadors program was created to “enable early-stage researchers to build lasting support networks and to help them innovate solutions and work together to overcome the many barriers and issues that their research communities face.” [See the current call for applications for next year’s program].

5 guiding questions to help you support community volunteers

On 3 March 2022, CSCCE Director Lou Woodley gave an invited talk for the Code for Science & Society Digital Infrastructure Incubator about best practices when engaging volunteer labor. Her 60-minute session included opportunities for participants to reflect on their own work with community volunteers, and how they might refine the support they offer to them in the future.

With so many community managers in STEM looking to mobilize community members in a volunteer capacity, we thought we’d share an overview of Lou’s “5 guiding questions” for supporting unpaid contributions.

CSCCE Community Manager Case Studies – First one out today!

This week we released the first CSCCE Community Manager Case Study! Every Tuesday this Spring you can expect a new case study to drop; browse the collection and download your own copy of each one from our dedicated resource page.

What is a Community Manager Case Study?

These 2-page interviews ask scientific community managers a series of questions about their role, including day-to-day tasks, highlights and challenges, and how they view the importance of community building in STEM. They are very similar in structure to a series of interviews we conducted in 2016, when STEM community managers were relatively unknown, and are intended to showcase what it means to convene communities in a variety of scientific settings.

On each case study you’ll also find a unique skills wheel signature for the community manager featured, which assesses how frequently they used 45 skills in 5 core competencies over the last 12 months. You can find out more about the CSCCE Skills Wheel, created by the C3 project team of the CEFP 2017 cohort in our 2021 guidebook.

March’s community call: Exploring scientific community manager roles

The next CSCCE community call will take place on 16 March at 11am EDT / 3pm UTC (add to your calendar: Google | iCal). We’ll be talking about what it looks like to be a community manager in a variety of settings; from scientific societies to research collaborations and everything in between.

We’ll also be talking about our newest resource, a series of community manager case studies that we’ll be releasing every Tuesday this Spring, starting on 9 March. And, we’ll hear from the C3 project team from CEFP 2017 as we kick off a new community working group building on their research.

Read on for more information, or click here to join the Zoom call.

*This month we’re focusing on what it looks like to be a community manager in STEM, and how the role varies depending on context. Image credit: CSCCE*

Welcome to Alice Martinic – CSCCE’s newest Trainer and Curriculum Assistant

This week we welcomed a new full time staff member to the CSCCE team: Alice Martinic. Alice joins our growing training team, headed up by Director of Learning, Camille Santistevan, and will be involved in administering and delivering our professional development courses.

She’ll work with Camille, and Founder and Director Lou Woodley, as we build out several new courses coming later this year. Read on to find out more about Alice’s background in learning management and connection to the STEM ecosystem.

About Alice

Before joining the CSCCE team, Alice was Associate Director of New Mexico State University’s Teaching Academy. In that role, she oversaw university-wide programming to support instructors as they developed engaging and inclusive lessons and labs. Initially, her work focused on in-person classes, but with the pandemic-induced pivot to online learning, Alice created trainings tailored to the virtual space.

February’s community call recap: Creating scaffolding to support your community

February’s community call focused on how scaffolding influences engagement and inclusion in communities. The call coincided with the release of the third installment of The CSCCE Community Participation Model guidebook, which described what scaffolding is and why it matters. And, as a gesture of gratitude and love to our community members in Valentine’s week, we also updated a number of our CC BY licensed scaffolding PDFs and created easily-adapted Google doc versions to support the creation of scaffolding across the STEM ecosystem.

We spent time on the call discussing and exploring these resources and the challenges community managers face when trying to create and/or socialize scaffolding in their communities, as well as coworking to create, adapt, and update materials. In this post, we recap some of the key points that came up during our community conversation.