Online Communities Archives

April’s community call recap: Exploring CRMs for community management

On our April community call, we considered how Customer Relationship Management platforms (CRMs) can be used to manage communities in STEM. We heard presentations from community members Yamina Berchiche, Erin Conn, and Chris Hartgerink, who are each using different platforms in their work, and learned about their similarities, differences, and general utility for relationship-building. We also took a few minutes at the end of the call to brainstorm some of the features we’d like to see in a CRM that was optimized with community management in mind.

In this post, we describe some of the themes and insights from the call, and share the recordings of the three presentations. This is not meant to be an exhaustive review of all of the CRM platforms available today, nor is it an endorsement of the products mentioned. Instead, we hope it will help you as you to work through your own requirements, and consider whether a CRM might be useful in managing your community.

May’s community call recap – Personalized networking

For our May community call we piloted a curated networking forum with the intention of helping our members connect and find others with similar interests or overlapping community characteristics. More than 40 community members attended the event which was a resounding success. Thanks to everyone for playing along and being adaptable as we worked together to enjoy a joyful, energetic 90 minutes!

In this blog post, we share our rationale for hosting a community networking event, as well as a high-level overview of our forum structure. If you weren’t able to attend this call, but like the sound of spending 60-90 minutes getting to know your community better, we will be offering another opportunity to network before the end of 2021.

Prioritizing accessibility in organizing online events

In this guest blog post, Serah Rono and Emily Lescak summarize Serah’s presentation and discussions from her Code for Science and Society community talk on accessibility in virtual events, and share an accessibility checklist to guide you as you plan virtual events.

Accessibility is to equity as a foundation is to a house. A well-rounded and intentional approach to making your community spaces and resources accessible levels the playing field for all in your community, and benefits everyone in the long-run.

December 3, 2020 was last year’s International Day for People with Disabilities. Under the theme “Not all Disabilities are Visible,” the day’s focus was on spreading awareness and understanding of disabilities that are not immediately apparent, such as mental illness, chronic pain or fatigue, sight or hearing impairments, diabetes, brain injuries, neurological disorders, learning differences and cognitive dysfunctions, among others.

CSCCE Tools Trials 2.0

In 2020, we conducted a series of virtual tools trials, to test out platforms and apps that help communities connect and work together online. Together with members of the CSCCE community of practice, we tested eight platforms, and recapped our findings on the CSCCE blog.

This Spring, we are launching “Tools Trials 2.0.” Instead of focusing on a single platform, we’ll devote each monthly trial to discussing, and hopefully solving, a specific use case. We’ll then take what we learned and share it with the broader community.

New CSCCE resource helps you find the right tool for your next virtual meeting or event

Since the global pivot to online working and convening, we’ve been working to create resources that help community managers and facilitators make their virtual meetings and events more engaging. The first two parts of our guide to facilitating engaging virtual events, a recipe book of event formats and a curated selection of resources are already helping thousands of people to thrive online.

In the newest section of the guide, selecting and testing online tools, we offer a framework to guide how you decide what online tool(s) to use. You can download this section, as well as the earlier two sections, for free.

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November’s community call: Shaping the future of CSCCE programming

This month we spent our community call brainstorming ideas for CSCCE programming that meets the needs of scientific community managers who are facilitating online meetings, events, and conferences. We used Padlet boards to collect ideas, and these boards will remain open for a couple more weeks for any community members who were unable to join the call (read on for more information).

*The November 2020 CSCCE Community Call. Image credit: CSCCE*

CSCCE Community Tools Trials Recap: Remo

For our fifth virtual tools trial, CSCCE community of practice member Mate Palfy shared his knowledge of the online conferencing platform Remo. In this blog post we offer a brief recap of the trial, and share our collaborative notes.

What’s a CSCCE tools trial? It’s an opportunity to try out an online platform with a group of your fellow scientific community managers and see whether it might be useful for your community. We have summarized all of our previous trials on the blog so you can catch up: Qiqochat, Mural/Padlet/Jamboard, Gather, and Etherpad+Video. And, join us next week at noon US EDT for the next trial in the series, which will be networking tool Wonder (previously YoTribe).

CSCCE Community Tools Trial Recap: Etherpad+Video

Tools trial number four in our ongoing series took place on Thursday, 24 September. About a dozen members of our community of practice (request to join here) met to try out the new video chat integration on Etherpad, an open-source collaborative note-taking platform.

A big thank you to community member Malika Ihle, who co-hosted this trial and kindly shared her expertise and experience with Etherpad.

Our previous trials covered Qiqochat, Mural/Jamboard/Padlet, and Gather. If you have any ideas or requests for future trials, or would like to co-host with us, let us know by emailing us: info@cscce.org.

CSCCE Community Tools Trial Recap: Gather

In the third in our ongoing series of virtual tools trials, several members of the CSCCE community of practice (request to join here) met to try out Gather. You can catch up on previous tools trials here and here, and get the details for our next trial, Etherpad +Video, here).

The goal of these tools trials is to get to know virtual events software, figure out what platforms work best for what types of events, and provide an opportunity for members of our community to give their feedback or share previous experiences with the platform. We are trying out a variety of platforms, from virtual conferences and workshops (e.g., Qiqochat), to ideation and brainstorming (e.g., Mural/Jamboard/Padlet), to workplace productivity (watch this space!). Have an idea for a tool you’d like to trial? Contact us: info@cscce.org.

CSCCE Community Tools Trial Recap: Mural/Padlet/Jamboard

On Thursday, 10 September 2020, several members of the CSCCE community of practice met to try out and compare three virtual ideation tools; Mural, Padlet, and Jamboard – which broadly try to create the collaborative experience of using sticky notes and/or flipcharts online).

This was the second in a series of tools trials to help scientific community managers source platforms that meet their needs as meetings and conferences transition online (check out the recap of our Qiqochat trial here). In this post, we recap our shared pros and cons of the three platforms, give you access to our notes from the call, and tell you what’s next for CSCCE tools trials.