This month, we’re considering the role of community champions (also known as community ambassadors or, sometimes, fellows) in successful community management, and how community champions programs can intentionally work with emergent leaders to meet the needs of a community or organization.
Join us for our monthly community call on Wednesday, 20 October at 3pm UTC / 11am EDT to learn more about champions and some of the programs that already exist – or are being planned – within the STEM ecosystem. [Add to iCal or Google Calendar]
Our October call will focus on the role of community champions and how community managers can support and empower them through intentional programming. Image credit: CSCCE
Our latest guidebook explores the importance of supporting and encouraging the work of community champions, emergent leaders who take on additional roles within a community to ensure its success. The guidebook builds on our Community Participation Model, which describes how community members engage with community programming and the ways community managers can design activities and events that meet members where they are. It forms part two in a growing series of foundational resources, with more to come later this year.
What is a community champion?
We define a community champion as:
An emergent leadership role within a community in which a community member takes on more responsibility for the success, sustainability, and/or running of the community.
On Wednesday 17th March 2021, around 50 individuals from a wide range of different countries and time zones came together for the first of two 2-hour sessions that formed the “Building Research Software Communities: How to increase engagement in your community” workshop.
Run as part of the SORSE Series of Online Research Software Events, this workshop brought together an organising team consisting of 3 members of the international research software community and a group of speakers including experts in community engagement and sustainability. In this blog post we provide an overview of the workshop and some of the key messages and outcomes.
This guest blog post, by Michelle Barker, Jeremy Cohen, Daniel Nüst, Toby Hodges, Serah Njambi Rono, and Lou Woodley, first appeared on the Imperial College London’s Research Software Engineering blog.
This week we’re launching a new CSCCE working group – for any STEM community managers planning or supporting community champions programs.
What are community champions programs?
As a community manager, chances are you spend a significant amount of your time operating at the “whole community” level – devising shared programming such as community calls and also creating newsletters and other reinforcing communications to keep the group informed and aligned around the various programming and activities.
While that community-level alignment is crucially important, a community moves forward its mission when members are empowered to take on emergent leadership roles – which enables the community to grow, become more sustainable, and to advance specific projects together via working groups and other smaller-group activities. In the CSCCE Community Participation Model (see image below) we refer to this mode of member engagement as the CHAMPION mode – and we’re working to develop our own champion infrastructure as well as working with other communities such as The Carpentries to develop theirs.
This post summarizes the report of the “Scientific Advocacy/Ambassador Programs Survey” by the 2017 Community Engagement Fellows Program (CEFP) Advocacy Ninjas project team (Melanie Binder, Heidi Laješić, Stephanie O’Donnell, Allen Pope, Gabrielle Rabinowitz, and Rosanna Volchok – with help from CSCCE Director Lou Woodley and former staff member, Rebecca Aicher) and was contributed by the authors.
Editorial note: Since the Advocacy Ninjas did their work and wrote up their report, we refined and published CSCCE’s Community Participation Model. In it, we describe a CHAMPION mode of participation, in which a community member is motivated to take on more responsibility for the success, sustainability, and/or running of the community. This might look like advocating for the community on social media, running a working group or local chapter, or taking the lead in creating and maintaining documentation to support the community. Champion programs, therefore, formalize or promote these activities, and offer recognition and training for members who participate. They empower emergent leaders, create nodes of trust within the community, and support myriad community needs and goals. Visit our new resource page for more.
Once your community has begun to grow it’s likely that you’re going to need help from community members in running local events, working groups, technical workshops or other “community champion” activities that support the overall success of the community. But where do you start when planning for these activities?
Guidebooks, reports, and survey results
What are community champions?
Community champions are emergent leaders – members of a community who wish to take on additional activities in support of the community. Usually, to successfully support these individuals community managers organize a program in which the champions may alternatively be called fellows, ambassadors, or advocates.
To learn more generally about why champions are necessary for community success, check out the CSCCE Community Participation Guide, and its companion guide, which describe the CHAMPION mode in detail.
The CSCCE Community Participation Model describes four modes of member engagement that can occur within a community and one that can occur outside of it. This guidebook is intended to help you use the model to inform your community member engagement strategy.
In this companion guidebook, part two, we focus in on the CHAMPION mode, in which emerging leaders within a community act in either informal or formal capacity to MAINTAIN, GROW, or EVOLVE the community.
In 2017, the Advocacy Ninjas CEFP project team comprised of Stephanie O’Donnell, Heidi Olds, Allen Pope, Gabrielle Rabinowitz and Rosanna Volchok created a survey to better understand what champion programs (at the time, they referred to them as advocacy programs) look like within scientific communities.
They collected data from 37 scientific community managers who work at academic, non-profit, industry, and government sector organizations. They asked 22 questions that addressed the following areas:
Overall Community and Membership Characteristics
Advocacy Program Characteristics
Recruitment for Advocacy Program
Incentives and Support for Advocacy Program
Success Metrics for Advocacy Program
They found, among other things: Older programs had the biggest budgets while newer programs offered more incentives for involvement; Program size, community size, and resources may be correlated; And some program characteristics hold similar across various budget sizes, while low budget programs tend to represent smaller communities with fewer internal resources.
For an overview of the project, watch this presentation from co-authors Rosanna Volchok and Allen Pope:
What motivates community champions or super-users?
The Busy Bees project team of the CEFP2019 cohort comprised of Toby Hodges, Naomi Penfold and Kathryne Woodle with support from Lou Woodley, created a survey to better understand the motivations of community super-users or ambassadors (which we now refer to as champions). You can learn more about the project from this presentation during the March 2020 community call.
CSCCE staff have produced various guidelines and how to guides to support community champions within the CSCCE community of practice. The following resources are licensed CC BY and are available for reuse with attribution. We intend to share more resources in 2021 as our working group (see below) comes together.
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