Online communities and communication tools

Many communities rely on online platforms and communication tools to stay connected and to host events. On this page we have highlighted several blog posts about building and sustaining communities online. We have also produced a guidebook, accompanying appendix, and other resources for how to get started building an engaging and inclusive community on Slack. We are working on additional resources about hosting successful virtual events.

Blog posts

Community manager experiences

From theory to practice

Guidebooks

Slack

Creating an engaging community on Slack

by Lou Woodley and Katie Pratt

May 6, 2020

This guidebook is intended for community managers, but may also serve others who are looking to build an inclusive and engaging online community in Slack.

Creating an engaging community on Slack – Appendix

by Lou Woodley and Katie Pratt

May 6, 2020

This appendix contains several resources to accompany our guidebook. It includes a Slack intentions worksheet, information about the "Invite bot," an example of a new member survey, an example of a weekly newsletter, and a pre-launch checklist.

Slack quick start guide

by Lou Woodley and Katie Pratt

April 23, 2020

This quick start guide is a brief technical orientation for Slack group members to help them to set up their profile and configure Slack notifications in a way that works for them.