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Building a community playbook part 3: What’s in it?

In January 2017, we wrapped up the training week for the inaugural class of the AAAS Community Engagement Fellows Program (CEFP), funded by the Alfred P. Sloan Foundation. The first cohort of Fellows is made up of 17 scientific community managers working with a diverse range of scientific communities. As they continue to develop their community engagement skills and apply some of the ideas and strategies from the January training, the Fellows will report back on the Trellis blog, sharing their challenges, discoveries, and insights. Yesterday Stephanie O’Donnell described several different audiences and use cases for community playbooks. Today, in the final post in her three part series, will dive into the content of community playbooks.

Posted by Stephanie O’Donnell, Community Manager at WILDLABS.net, Fauna & Flora International

Red hardcover book gutter with sewn pages flipping through the air ready for browsing. The cover has a shiny, plastic texture. — “Hardcover book gutter and pages” by Horia Varlan under CC BY 2.0

Now that we’ve established how useful a playbook might be and how different audiences might use it, we come to the big question: what goes in your Playbook? Read on to learn about the different kinds of content and content mediums that you can choose from. The credit for this framework goes to the Community Roundtable, who presented the following information in a CEFP webinar.

Building a community playbook part 2: Who is it for?

In January 2017, we wrapped up the training week for the inaugural class of the AAAS Community Engagement Fellows Program (CEFP), funded by the Alfred P. Sloan Foundation. The first cohort of Fellows is made up of 17 scientific community managers working with a diverse range of scientific communities. As they continue to develop their community engagement skills and apply some of the ideas and strategies from the January training, the Fellows will report back on the Trellis blog, sharing their challenges, discoveries, and insights. Last week Stephanie O’Donnell introduced the concept of community playbooks. Today, in part two of her three part series, she looks at different audiences and use cases for community playbooks.

Posted by Stephanie O’Donnell, Community Manager at WILDLABS.net, Fauna & Flora International

Crowd in seats — “Audience” by TEDx UniversityofTulsa under CC BY-NC-ND 2.0

Once you’ve learned what a community playbook is, the next step in building your own playbook is identifying your audience. In this post, I’ll cover the two main use cases for community playbooks and highlight different potential audiences.

Google I/O 2017: Applying Lessons for Developers to Community Engagement

In January 2017, we wrapped up the training week for the inaugural class of the AAAS Community Engagement Fellows Program (CEFP), funded by the Alfred P. Sloan Foundation. The first cohort of Fellows is made up of 17 scientific community managers working with a diverse range of scientific communities. As they continue to develop their community engagement skills and apply some of the ideas and strategies from the January training, the Fellows will report back on the Trellis blog, sharing their challenges, discoveries, and insights. In this post, Dr. Stephanie E. Vasko recaps several talks from Google’s I/O 2017 conference and finds the link to community management.

Posted by Stephanie E. Vasko, Research Associate and Program Manager for the Toolbox Dialogue Initiative (TDI) at Michigan State University

As part of my push to develop new community engagement management skills during my fellowship year, I am interested in developing web apps for community engagement. Last week, I had the opportunity to attend Google I/O, Google’s annual developer conference at Shoreline Amphitheater in Mountain View, CA. While this conference is geared towards developers, I was pleasantly surprised by the amount of talks I saw that touched on aspects of community engagement.

Community engagement managers often have to think about the design and display of their content for their communities, crafting content, and developing brand voice. Many communities rely less and less on in-person interactions for this and more on web resources and virtual meetings. This means that skills in areas like user experience design and designing for accessibility should be on the radar of all community engagement managers. In this vein, I wanted to share a recap of five talks from I/O that might help you expand or enhance your community engagement skills in these areas:

Continue reading “Google I/O 2017: Applying Lessons for Developers to Community Engagement”

Building a community playbook part 1: What is it?

In January 2017, we wrapped up the training week for the inaugural class of the AAAS Community Engagement Fellows Program (CEFP), funded by the Alfred P. Sloan Foundation. The first cohort of Fellows is made up of 17 scientific community managers working with a diverse range of scientific communities. As they continue to develop their community engagement skills and apply some of the ideas and strategies from the January training, the Fellows will report back on the Trellis blog, sharing their challenges, discoveries, and insights. Today, CEFP Fellow Stephanie O’Donnell shares the first in a three part recap of a CEFP webinar on community playbooks.

Posted by Stephanie O’Donnell, Community Manager at WILDLABS.net, Fauna & Flora International

Binders, a book, and a pencil — “Busy…” by taylormcquarrie under CC BY-NC-ND 2.0

In the opening training week of the AAAS Community Engagement Fellows Program, The Community Roundtable introduced the “Community Playbook” as a valuable tool for community managers.

A playbook pulls together all the information about your community from the disparate spaces where it’s been living, collates it and presents it in a way that is accessible for a specific audience. A community playbook can also serve to legitimise and build support for the work of your community team.

Over the course of the second half of our fellowship year, the Fellows will be creating playbooks for our own organizations. To help us with this, The Community Roundtable was invited to give an overview of the key components and considerations of playbooks during one of the CEFP monthly webinars. In this post, I’ll recap that introduction, presented by Rachel Happe and Georgina Cannie.

The Community Lifecycle – Converting theory to practice as a community manager

In this post, CSCCE Director Lou Woodley takes a look at the four-stage lifecycle model as presented in Rich Millington’s book, “Buzzing Communities,” and how it can inform the work … Continue reading “The Community Lifecycle – Converting theory to practice as a community manager”

Caterpillars and butterfly on a leaf — “Monarch butterfly stages of development” by the U.S. Fish and Wildlife Service Northeast Region under CC BY 2.0

Building online communities can be hard. Maybe you start a discussion and nothing happens – silence. Or maybe last week saw lots of conversation but this week you’re back to worrying that you’re talking to yourself. Combine that with the lack of training and resources for community managers and you can be left confused about what to do to help your community activate and grow.

One of the resources that we’ve used a lot is the four-stage lifecycle model presented in Rich Millington’s book, “Buzzing Communities”. Millington’s model is based on a systematic review by Iriberri and Leroy which synthesized the results of 27 papers about online communities to create a model for how online communities progress. This lifecycle model is key if you’re a community manager because it explains clearly what to expect at each stage – and what you should be doing to move things along to the next.

We’ve now used this model in exercises for our internal Community manager journal club, for our Community Engagement Fellows training and even for a staff lunch and learn event. Read on for some key takeaways about the lifecycle model.

Survey snapshot: Communications practices of small scale collaborations

Last week AAAS and Trellis hosted a three-day NSF-sponsored INCLUDES conference entitled: “The Technical and Human Infrastructure to Support Collective Impact of the INCLUDES Program at the Alliance and Network Levels”. … Continue reading “Survey snapshot: Communications practices of small scale collaborations”

Last week AAAS and Trellis hosted a three-day NSF-sponsored INCLUDES conference entitled: “The Technical and Human Infrastructure to Support Collective Impact of the INCLUDES Program at the Alliance and Network Levels”. The goal of the conference was to explore how small-scale pilot projects funded at the initial stage of the program might scale to larger collaborations.

To provide context for the discussions of collaboration infrastructure at the conference, we conducted a survey of tools and communication practices of the INCLUDES pilots. Here are three key takeaways based on 33 responses, covering 27 of the 37 total pilot projects.

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Building the infrastructure to support collaboration with NSF INCLUDES

In September 2016 The National Science Foundation (NSF) issued the first round of awards for the NSF INCLUDES program. It gave out 37 pilot grants and 11 conference grants to … Continue reading “Building the infrastructure to support collaboration with NSF INCLUDES”

In September 2016 The National Science Foundation (NSF) issued the first round of awards for the NSF INCLUDES program. It gave out 37 pilot grants and 11 conference grants to applicants who seek to improve access to STEM education and career pathways for under-represented minorities. Trellis is excited to be a part of the INCLUDES initiative – contributing to it in two ways. Firstly, we’re providing the platform for synthesizing insights and reflections across the projects involved in the pilot phase of the program, using a private Trellis group for INCLUDES grantees. Secondly, several members of the Trellis team are involved with hosting one of the INCLUDES conferences.

This Wednesday, April 12^th AAAS is hosting a three-day NSF-sponsored INCLUDES conference entitled: “The Technical and Human Infrastructure to Support Collective Impact of the INCLUDES Program at the Alliance and Network Levels”. The conference is being coordinated by Trellis’s founding general manager, Josh Freeman, Trellis’ Director for Community Engagement, Lou Woodley and AAAS Director of Education and Human Resources Programs Shirley Malcom. We’ll be delving deeper into the tools and communication needs of the pilot projects and how these might scale in order to successfully create an NSF INCLUDES  National Network Backbone.

Over 70 participants are expected at the conference, with at least 25 different pilot projects represented. Items on the agenda include insights from the Science of Team Science movement and discussion of a pre-conference survey which looked at the current tools and communication patterns of the pilot grantees. Stay tuned as we report back on those conversations next week.

Celebrate milestones with Trellis groups

2017 has been an exciting year for Trellis. We’ve seen record numbers of users logging in and engaging a rise in weekly active groups. We’ve also launched new groups for AAAS … Continue reading “Celebrate milestones with Trellis groups”

Confetti against a blue sky — “Confetti” by ADoseofShipBoy under CC BY 2.0

2017 has been an exciting year for Trellis. We’ve seen record numbers of users logging in and engaging a rise in weekly active groups. We’ve also launched new groups for AAAS members interested in science advocacy and Trellis group admins. Beyond these site-wide metrics, a number of individual Trellis groups have also hit membership milestones this year. Join us in celebrating these growing communities.

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The #CEFP2017 Project Teams: Four open questions in scientific community management

The inaugural class of the Alfred P. Sloan Foundation funded AAAS Community Engagement Fellows Program (CEFP) finished their on-site training In January, but their fellowship has just begun! In this … Continue reading “The #CEFP2017 Project Teams: Four open questions in scientific community management”

Yellow cube with question marks on each side — “Question Mark Block” by Jared Cherup under CC BY-NC-ND 2.0

The inaugural class of the Alfred P. Sloan Foundation funded AAAS Community Engagement Fellows Program (CEFP) finished their on-site training In January, but their fellowship has just begun! In this post we’ll take a look at the four project teams that formed during training week and the community engagement questions they’re looking to answer over the course of the year.

Our Fellows will be contributing regularly to the blog throughout the fellowship – including reporting out the progress of their projects teams. You can catch up on their reflections so far here.

Continue reading “The #CEFP2017 Project Teams: Four open questions in scientific community management”

Supporting a community of community builders on Trellis

One of our founding values at Trellis is our commitment to training and supporting community managers in their efforts to nurture their communities. We knew from the start of this … Continue reading “Supporting a community of community builders on Trellis”

Human pyramid — “People pyramid” by Nathan Rupert under CC BY-NC-ND 2.0

One of our founding values at Trellis is our commitment to training and supporting community managers in their efforts to nurture their communities. We knew from the start of this project that you can build a desirable toolset, but without dedicated group admins, it’s hard, if not impossible, to see groups thrive.

What’s more, community management matters regardless of the type of group involved. It could be a community of interest, gathering loosely around a particular topic. Or it could be a community of practice, wishing to advance and develop skills together. Or it could be a specific collaboration with defined goals and deliverables. In all cases, a skilled community manager will bring out the best in the group.

And that’s why, today, we’re delighted to launch a new group specifically for those running Trellis groups: The Trellis Admin Community.

Continue reading “Supporting a community of community builders on Trellis”