Community calls Archives - Page 5 of 10

Community calls coming up this fall: Being a community manager in STEM

Following on from our August community call, where we introduced some of the emerging trends from our forthcoming report on community manager roles, this fall we’ll be hosting a series of follow-on conversations to get at some of the challenges we identified. Each call will address at least one of the common challenges community managers face, and hold space for community reflection and feedback.

In this blog post, you’ll find a brief summary of what to expect from each call, as well as dates and details so that you can add each call to your calendar. We’re still working out some of the details for this series, so if you see something that particularly resonates with you and you’d like to be involved as a speaker or panelist, please let us know by emailing info@cscce.org (note: you don’t have to be a member of our community of practice to contribute to our monthly calls).

August’s community call recap: Reflecting on the role of the community manager in STEM

This year we’ve been releasing community manager case studies: two-page interviews, each describing one of 25 community managers from across the STEM ecosystem. On this month’s community call, we shared some of the observations we’ve made as we’ve compared these case studies.

Next month we plan to publish a report that will describe the details of our analysis and make several recommendations for what’s needed to support the emerging community management profession, setting community managers, their communities, and their covening organizations up for success.

During the call, we also heard from two of the community managers who took part in the project, Connie Clare (Research Data Alliance) and Nathaniel Gore (PeerJ), and invited reflections and feedback from all of the participants on the call. We’re so grateful to everyone who came and shared their frank perspectives, and we plan on continuing the conversation on a future call later this year. Read on for a recap of the discussion, and watch the presentation portion of the call in the embedded video clips.

July’s community call: The evolving landscape of STEM community manager roles – findings from the CSCCE community manager case studies

POSTPONED UNTIL 17 AUGUST 2022

In this month’s call, CSCCE’s Lou Woodley, Katie Pratt, and Saima Sidik will be sharing what we’ve learned from interviewing 25 members of our community of practice about their work and the resultant case studies that we’ve been publishing over the past few months. We’re currently working on a report summarizing our findings, which we’ll preview on the call, as well as hold space for discussion about where we go from here.

We hope you’ll join us on Wednesday ~~20 July~~ 17 August at 3pm UTC / 11am EDT! Click here to join the Zoom call, or add to your Google or Outlook 365 calendar.

*July’s community call will focus on community manager roles: Their commonalities and differences across the STEM ecosystem. Image credit: CSCCE*

May’s community call recap: Creating virtual events that meet people where they are

Two years after the pandemic pushed the majority of events online, we invited community members to discuss when virtual and hybrid formats work well, when they work poorly, and the tools that lead to success.

We also hosted a co-working session, during which we worked on a virtual events glossary and an updated version of our guidebook of curated virtual events resources – two items we’ll release soon. In this blog post, we offer some of the key takeaways from this month’s community call, in the hopes that it helps you plan engaging and inclusive events.

May’s community call: Revisiting virtual events

Join us on 18 May at 3pm UTC / 11am EDT for a conversation about virtual events: what we’ve learned after two years of online gatherings. We’ll make space for discussion, considering what the future of hybrid events look like, and host writing sprints to co-create new resources.

You can join the call on Zoom, and add it to your calendar: iCal | Google

On our May call, we’re consolidating community learnings around convening virtual events. Image credit: CSCCE

April’s community call recap: Exploring CRMs for community management

On our April community call, we considered how Customer Relationship Management platforms (CRMs) can be used to manage communities in STEM. We heard presentations from community members Yamina Berchiche, Erin Conn, and Chris Hartgerink, who are each using different platforms in their work, and learned about their similarities, differences, and general utility for relationship-building. We also took a few minutes at the end of the call to brainstorm some of the features we’d like to see in a CRM that was optimized with community management in mind.

In this post, we describe some of the themes and insights from the call, and share the recordings of the three presentations. This is not meant to be an exhaustive review of all of the CRM platforms available today, nor is it an endorsement of the products mentioned. Instead, we hope it will help you as you to work through your own requirements, and consider whether a CRM might be useful in managing your community.

April’s community call: Community/Customer Relationship Management platforms

Our April call will focus on the pros and cons of various Community/Customer Relationship Management (CRM) platforms, and what a “perfect” community relationship management platform might look like.

We’ll hear from three members of our community of practice who are using different tools, and spend some time brainstorming to create a requirements document of all the things we’d like to be able to do as community managers with a similar platform.

Join us via Zoom on Wednesday, 20 April at 11am US EDT / 3pm UTC.

Add to your calendar: iCal | Google

This month we’re taking a look at how you can use CRMs to support community management. Image credit: CSCCE

March’s Community Call Recap: Community manager roles in STEM

The March community call focused on the different forms that community manager (CM) roles take across the STEM ecosystem. The agenda included presentations and reflection questions to guide the conversation, which covered career paths, professional development, and common challenges.

To kick off the meeting, Lou Woodley spoke about CSCCE’s research program, highlighting our newest resource-creation project: STEM Community Manager Case Studies. Malin Sandström (International Neuroinformatics Coordinating Facility) and Elisha Wood-Charlson (Lawrence Berkeley National Laboratory) then described work they performed as CSCCE Community Engagement fellows to characterize CM positions. This work will feed into a new CSCCE working group, which will launch in April and continue studying scientific community manager roles.