infrastructure Archives

CSCCE Canvas user survey update 1: An update to our offboarding policy

Since 2023, CSCCE has used Canvas LMS as a way of streamlining course delivery for trainers and providing a consistent learner experience in terms of accessing materials and assignments. This year, we’ve been taking some time to assess the sustainability of our technology stack (see earlier posts about our new Credible digital badging platform and our switch to Zeffy for training registrations), and Canvas is next on our list!

When we first introduced Canvas, we did not have an offboarding policy, which over time has resulted in an ever-growing roster of past learners with access to the platform. This has created administrative and financial costs for us, but before we made any move to restrict access, we wanted to learn more about how our course participants actually use the platform.

So, in early August 2026, we distributed a user survey to just over 200 of our past learners, focusing on participants in our multi-week, general registration courses as well as those learners who went on to join the CSCCE Community Manager Certification Program.

We were interested both in how they used Canvas while a course was in session (to navigate to course materials and homework assignments), and whether they then continued to access materials via Canvas after the course ended. We also asked some additional questions about community programming and ongoing opportunities to get involved at CSCCE.

This blog post shares a brief summary of what we learned about Canvas use from the survey, and how we’re using that information to update our offboarding policy. We’ll share more about what we learned from the additional sections of the survey in a future blog post.

Before we go any further, we want to stress upfront that all past CSCCE learners have ongoing access to course materials via CSCCE’s Google Drive – access that will NOT be going away as we institute our new Canvas access policy.

If you have any questions about the contents of this post, especially if you are a past learner uncertain about how to access your course materials, please contact training@cscce.org.

Infrastructure update: CSCCE launches Credible, a new digital badging platform

We’re continuing to make some updates to our technical infrastructure as existing tools change their features and pricing plans. We wrote recently about how we’ve moved to Zeffy for training registration and now we’re excited to share that we’ve moved our digital badging to a new homegrown platform, Credible.

Infrastructure update: CSCCE switches to Zeffy for training sales

As of January 2026, we’re pausing our use of Eventbrite for handling registration and payment processing for our trainings and switching to Zeffy. We began using Eventbrite several years ago as a simple solution for course and Mini-workshop registrations made using a credit card. Over the years, Eventbrite’s functionality has changed, and so with the transition to a new year, we’re giving a new platform a shot!

This blog post is intended to walk you through the new registration interface in Zeffy, including a couple of nuances that make it slightly different from Eventbrite. If you have any questions about Zeffy, or you’re having any difficulty registering for a course or Mini-workshop, please contact training@cscce.org. We will continue offering registration via invoice if that works best for your organization.

A behind-the-scenes look at how we take a “pilot” training and consolidate it into its final, “steady state” form

If you’ve been following the growth of CSCCE’s online training program over the past few years, you may have noticed that every time we launch something new, we call it a “pilot.” This is because we know that the “v1” of anything needs feedback and iteration to make it better. But what happens after we pilot something? How do we take a training through to a high-fidelity, steady state version that we can deliver consistently time and again?

In this blog post we pull back the curtain on that process of moving to steady state delivery to make visible some of the less obvious infrastructure work we’ve been engaging in over the past few years. And we explain why we’ve made that investment and how it supports us in continuing to deliver trainings that are engaging, effective – and reproducible!