A secure database or spreadsheet that tracks a community manager’s interactions with key members of a community. Often the lightweight solution for a community manager when starting or bootstrapping a community, and may be superseded by investing in a customer relationship management (CRM) tool.
Citation: Center for Scientific Collaboration and Community Engagement. (2025) CSCCE Glossary: Scientific Community Engagement Fundamentals. Woodley, Pratt, and Santistevan doi: 10.5281/zenodo.15359413
Categories: Community Engagement Fundamentals (CEF) terms
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