Modify or redirect behaviors toward desired modes of expression, processes, and outcomes. Moderate interactions and resolve and de-escalate conflicts. Effectively manage up, down, across, and outside of organizational hierarchies.
One of the interpersonal skills in the CSCCE skills wheel.
Citation: Center for Scientific Collaboration and Community Engagement. (2021) The CSCCE Skills Wheel – Five core competencies and 45 skills to describe the role of the community engagement manager in STEM. Woodley, Pratt, Sandström, Wood-Charlson, Davison, and Leidolf doi: 10.5281/zenodo.4437294
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