The series of actions usually taken by a community manager or community champions to welcome new members to a community. These can include sharing information about community programming and the community platform as well as a welcome call and/or welcome survey to learn more about the new member’s needs and interests. Onboarding typically consists of several phases as discussed in CSCCE’s Nurturing Online Communities (NOC) course (see scaffolding).
Citation: Center for Scientific Collaboration and Community Engagement. (2025) CSCCE Glossary: Scientific Community Engagement Fundamentals. Woodley, Pratt, and Santistevan doi: 10.5281/zenodo.15359413
Categories: Community Engagement Fundamentals (CEF) terms
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