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CSCCE Membership Director

Background and role overview

As science becomes more complex, multidisciplinary, and spread across multiple locations, the human infrastructure to facilitate connections among researchers and to coordinate the flow of information becomes essential. These roles, collectively termed scientific community engagement managers, make up an emerging and growing specialist field. Community managers are not only found in research institutions – they are also found in professional associations that bring together scientists around shared goals, and in infrastructure organizations where scientists work together to evolve the tools, standards and practices that shape how modern research is done. This emerging field is being championed by the Center for Scientific Collaboration and Community Engagement (CSCCE).

The Membership Director for CSCCE is a key new role, helping to shape the long-term direction and financial sustainability of CSCCE as the leading research and training organization to support scientific community managers and their organizations. Fully funded for 18 months (with declining grant support beyond that as revenues ramp up), you’ll be working closely with CSCCE’s Center Director to design and deliver a new organizational membership program to deepen CSCCE’s relationships with existing clients and welcome new ones in 2022. You’ll also be working closely with CSCCE’s Communications Director to create marketing materials and communications items related to this new program. And you’ll be responsible for developing the technical infrastructure to successfully maintain this and other related member-facing projects.

Bringing experience designing and implementing STEM membership programs, or equivalent successful long-term relationship management projects, you’ll be attentive to client needs, responsive in your communications, and take joy in providing experiences that delight and empower others. We look forward to hearing from you!

To apply for the role, please submit a CV/resumé of no more than 3 pages and cover letter to info@cscce.org.

We’re looking for our new Membership Director to be in place by the end of August/early September of 2021, and will be reviewing applications on a rolling basis. Interviews are expected to take place the week of August 2.

Working at CSCCE

The way we work as a team and with our community members and clients is driven by our core values:

  • We continuously strive to be inclusive
  • We empower one another
  • We learn and share
  • We trust – and hold space for – one another
  • We express gratitude and recognition

We’re a highly collaborative, fully remote, US-based team that values and supports personal and professional development. We value honest and transparent communications in our work together and actively cultivate a team culture of learning and iteration. You can expect to have input into projects from day one, bringing a flexible, adaptable attitude and willingness to take ownership of moving your projects forward throughout their lifecycle – from conception to delivery, evaluation and iteration.

This is a full-time role with a comprehensive benefits package including health insurance, 401k, and vacation. You will need to be eligible to work in the U.S. and you will ideally be able to work the majority of your core hours in the Eastern time zone.

We warmly welcome applications from individuals with backgrounds not currently represented in our growing team and are happy to chat informally about the role if you have questions that you’d like to explore. Please email info@cscce.org.

Key tasks

  • Program development and project management – Develop a new institutional membership program for launch in 2022. To include designing and hosting focus groups, creating membership tiers, and assisting with the visual design and external communications about the program.
  • Relationship management – Work with the Center Director on a business development strategy and act as the ongoing liaison for members once they have joined – assisting with redemption of member benefits, responding to feedback, and creating a member experience that delights.
  • Process development and management – Work with colleagues at our fiscal sponsor organization and our external admin support to create the necessary contracts and workflows to manage membership agreements in full compliance with existing processes and systems.
  • Technical solutions – Oversee the implementation of technical solutions to support the delivery of a best-in-class institutional member experiences. To include identifying and implementing a CRM.
  • Working group lead – Co-lead a new CSCCE working group for members interested in internal advocacy for community management within their organizations. Will include creating documentation, facilitating monthly meetings, and identifying topics and speakers.
  • Curation and synthesis of materials – work with CSCCE’s Communications Director and Content Archivist to incorporate existing materials such as reports, tip sheets, and research outputs into talks and other materials to raise awareness of CSCCE’s activities, resources and impact.

Skills and experience

  • At least 5 years’ experience in a mid-senior level relationship management role, preferably within the scholarly communications ecosystem. This could be membership management, client services, product marketing management, or equivalent where you’ll have managed ongoing relationships and conducted the market research (surveys, focus groups, interviews) to ensure customers and partners are delighted.
  • Project management: You’re persistent, forward-thinking, and used to delivering complex projects on time while working collaboratively with others.
  • Excellent written communications across a wide range of formats – including emails, online forums, blog posts, marketing materials, and slide decks.
  • Personable, clear and attentive verbal communications – you’ll be equally comfortable leading meetings, facilitating focus groups, giving presentations, and hosting member-facing informational webinars.
  • Highly organized, service-oriented with a passion for iterating to get the details right.
  • Comfortable using and managing a range of online tools – including Slack, Zoom, GSuite plus Mailchimp and CRM tools. Experience with Adobe Suite a bonus.

To apply for the role, please submit a CV/resumé of no more than 3 pages and cover letter to info@cscce.org.

We’re looking for our new Membership Director to be in place by the end of August/early September of 2021, and will be reviewing applications on a rolling basis. Interviews are expected to take place the week of August 2.