Conflict resolution

Tactics for intervening, moderating, and resolving disagreements. Community managers may find themselves managing member disagreements without adequate training. Some organizations provide resources to build these skills or have offices that can provide support.

Example: A campus mediator.

Note: Conflict is not in and of itself a negative thing: it can be an indicator that there is sufficient trust in a group that members are able to voice different opinions. Reminding members of community participation guidelines can support conflict that does not cause harm.

Additional reading:

Citation: Center for Scientific Collaboration and Community Engagement. (2021) CSCCE Glossary: Inclusive Language in Community Building. Woodley, Pratt, Bakker, Bertipaglia, Dow, El Zein, Kuwana, Lower, Roca, and Santistevan doi: 10.5281/zenodo.5718783

Categories: Inclusive language
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